Join us with Peter Williams, co-owner and CEO of Phil Hoffmann Travel, as we discuss the importance of building relationships, focusing on your business' unique selling proposition and never leaving anything in the tank.
With nearly 3 decades of experience in the travel industry, Peter has overseen a period of significant growth for the business. Now employing over 200 people in 10 branches, Phil Hoffman Travel has been awarded the 'Best Travel Agent' at the NTIA awards on 12 occasions.
In this episode Peter shares his 'sliding door' moment, when he abandoned a career in commercial property to become a travel agent. We also discuss how the establishment of an A grade leadership team helped the business remain nimble, facilitating growth and surviving several crises, including COVID-19 lockdowns.